The Care Quality Commission (CQC) is the independent regulator of all health and social care in England. They monitor, inspect and regulate all hospitals, care homes, home-care agencies, dental practices and GP practices.
By law, all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety.
You can expect
- to be respected, involved and told what's happening at ever stage
- care, treatment and support that meets your needs
- to be safe
- to be cared for by staff with the right skills to do their jobs properly
your GP practice to routinely check the quality of its services.
If you think the our practice is not meeting national standards you can raise your concerns directly with the practice, including making a formal complaint and also
tell the CQC about the matter.
You can phone the CQC on 03000 616161 or online through their website at www.cqc.org.uk.